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Tuesday, April 09, 2019

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We can use the word listen to remind ourselves of the key skills of active listening.

‘L’ stands for ‘look’. Look at the person as they are speaking to you, and engage them with good eye contact. ‘I’ stands for ‘inquire’. Use open, probing questions to show interest in the person and what they are saying. ‘S’ reminds you to ‘paraphrase’ your understanding of what the other person is saying.

T’ means ‘take notes’, and ‘E’ means ‘encourage’: smile,nod and use silence to encourage them to say more. ‘N’ means ‘neutralise your feelings’: stay objective, avoid bias, and think about the content that the person is trying to put across to you.

active
engage, probing, summarize
nod, silence, objective, bites, put across

hi Simon, this is my answer :
active, engage, probing, summarize, nod, sign, objective, bias, say

Yenny

active/engage/probing/summarise/nod/signs/objective/bias/put across

active, engage, proving, summarise, knock, silence, objective, bias, listen,......

I couldn't hear the last one.

Here are my answers:
1- active
2-engage
3-probing/ the first time I wrote proving
4-summarize/ the first time I wrote confirm
5-nod
6-signs
7-objective
8-bias
9-put across(second time)

Thanks and Regards

active
engage
probing
summarise
nod
signs
objective
bias
put across

put (oneself) across( idiom)

To communicate and express oneself clearly and effectively, such that others can understand one's opinions, ideas, and what one is like on a personal level.


Authentic examples:

Jared has a bit of social anxiety, so he has trouble putting himself across around other people he doesn't know.

The most important thing when you are speaking in front of an audience to is make sure you put yourself across well.

Many people think that listening is something they do to feel in a time when they are not speaking. Actually, this is not only wrong, it actually also devalues the person they are talking to because by not listening to them you are really showing a very little interest in what they are having to say and therefore the relationship will suffer as a result.

Take the word ‘listen’ and just use it as a quick reminder of some of the key skills of active listening. ‘L’ for example stands for ‘look’. Look at the person as they are speaking to you; engage them with good eye contact. ‘I’ stands for ‘inquire’. It is used good opening probing questions: what, which, who, why, when and of cause, the good question will start with ‘how’ to really show interest in a person and what they are saying and ask them to open up and tell you more.

‘S’ stands for ‘summarise’. In other words, what we are really saying here is frequently summarise your understanding of what the other person is saying. Use words like “Let me just summarise what I’ve understood you’ve been saying or so what you’re saying is’. And use a paraphrase to confirm to the other person you’ve been trying to hear them and listen to them accurately. T’ means ‘take notes’, either jotting down one or two key words as the other person is saying them or using a pattern or technique to build up a mind map of what the other person is expressing.

‘E’ means ‘encourage’. In other words: smile, nod and use silence to encourage them to say more. Even little expressions like ‘aha’ or ‘mm’ or ‘yes’, ‘go on’ are helpful ways to encourage the other person to open up and say more. And finally, ‘N’ means ‘neutralise your feelings’: stay objective, avoid bias. The person may not be very good at delivery but think about the content they are putting across to you. It may be absolutely valid and have a lot of interesting points.

So try to avoid writing people off because perhaps they have slow or monotonous voice and they are not good in expressing themselves. By affectively listening to people you are not only value them and built relationships with them but you will also seek greater understanding of what they are having to say and you will learn valuable points in a process. So it not only for their benefits, it’s the most certainly for yours.

1-active, 2-engage, 3-probing, 4-summarise,5-nod, 6-signs, 7-objective, 8-bia, 9-putting across

I failed to identify the answers in question 3 and 9 when listening to the recording for the first time. The reason was I am not familiar the word probing and the phrase verb put across.

CORRECT ANSWERS FROM SIMON:

1. active
2. engage
3. probing
4. summarise
5. nod
6. silence
7. objective
8. bias
9. put across

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