My sample answers below all follow a 3-step structure: answer, explain, example. I sometimes add a 4th step that you can see here, but the first 3 steps are the most important. Practise answering all part 3 questions in this way.
1) How important is customer service for you?
(Answer) Customer service is really important for me because I like to feel welcome and valued as a customer. (Explain) If companies want us to use their products or services, I believe they should treat us well and therefore encourage us to return. (Example) For example, I have a favourite cafe where I like to go, and the friendly staff are the main reason that I’ve become a loyal customer.
2) What can companies do to improve their customer service?
(Answer) I think managers need to train their employees to deliver great customer service. (Explain) There are lots of things that staff members can do, such as ensuring that customers are greeted in the right way, their problems are handled quickly, and they are asked for feedback. (Example) For example, the staff in my favourite cafe greet customers as soon as they come through the door, and they always check that we are happy before we leave.
3) Why do you think employees sometimes don't provide good customer service?
(Answer) When employees’ treatment of customers isn’t good, I think it’s usually because they are unhappy doing their jobs. (Explain) This might be because they are treated badly by their managers, or because they haven’t been encouraged to take pride in their work. (Example) I remember in my first ever job, for example, I didn't like the work that I was given, and so I probably wasn’t as thoughtful or attentive as I should have been when I had to speak to customers.
Nowadays everyone likes to travel. Some people travel alone while others prefer to travel in a group. Discuss both approaches. Give your own opinion with relevant examples from your experience.
Plz any one help me for some good point
Posted by: RUPESHKUMAR | July 01, 2017 at 02:32
Dear Simon and All,
As per Simon's advice, I started to work on my vocabulary and went through some Simon's vocabulary lesson in this web site.I found lot of good vocabulary in this site as well as some other ways. My question is, do I need to memories all these vocabularies? If so, are there any method or way to remember those worlds and phrases?
If you can give peace of advice on this or share your experience it will be really helpful for me as well as others those who have similar issue.
Thank you very much.
Posted by: Jeff | July 01, 2017 at 03:25
I think the way you shared here are very similar to that of body paragraphs of writing task 2. Am I right?
Posted by: Michael | July 01, 2017 at 11:46
Hi any one help me to write above essey
I have big problem to for writing
So plz any one help
This is recent exam question
Travelling give pleasures to our routine activities, but it depends on trips and tour on the bases of different perpose.as my view both travelling approach are important in one life
On one hand, if one decide to go with the perpose of enjoyment, get fun and cost efficiency, obviously one like family tour or group tour. This type of trip one can not enjoy alone so here companions are very significant. Secondly, in groups tours, one can get good deal on accommodation, travel fair and outing. One have to share all expenses with companions. Moreover help to some difficult situation such as lost places.
On other side, one have business and go on business trip then one can not go for enjoyment. Here groups is not matter but one meet the person for his business perpose. This type of trips serve the special perpose and set a particular goal to achieve. For example, my father have business of export import and in month he has at least one business meeting with their client for expansion of their business. My father always travel alone for this type of tour
In conclusion, travelling is dependent on the perpose which relax person by enjoyment in group or with coworker.
Posted by: RUPESHKUMAR | July 02, 2017 at 02:34
Plz any one help me for more idea
Hi Simon can u help me to give more idea in this topic
I highly appreciated any one help
Posted by: RUPESHKUMAR | July 02, 2017 at 02:35
Dear Simon,
Part 2 - Talk about a present you received
Can I talk about present that I received in the past, present and present that I want to receive in the future??
Because one website suggests that strategy for part 2.
I'm afraid it will be off topic.
Posted by: Bai | July 03, 2017 at 05:41
Hello Simon, I wonder this matter for a long time, is IELTS speaking allowed to link the words while speaking? For instance: talk about>talka bout,a lot of> a lo tof, and also will there be some extra points if I use it？
Posted by: Stephen | July 03, 2017 at 14:02
Stephen,
Yes, that's normal speech.
Posted by: Simon | July 04, 2017 at 13:20
Hi simon
i am a great fan. i am following ur advice and am up for ielts on 29th july.
i wanted to ask that i scored a 6.5 in writing in my previous/1st attempt at ielts. my requirement is a band 7.5 at least.
can u recommend the number of essays i should get checked from ur colleagues? and at what date should i get them checked? i mean now- when i have just started preparation or a week before my ielts.
Thankyou
Posted by: Ama | July 05, 2017 at 21:06
Those who need speaking partners, welcome to join whatsapp group. Join by clicking this link: https://chat.whatsapp.com/2url8CsEtjH4ttLHVLrZpZ
Posted by: valar_morghulis | July 06, 2017 at 16:47
Dear Simon,
I wonder if the word 'welcome' in the answer part of the 1st question shouldn't be 'welcomed'.
Hossein,
Best
Posted by: Hossein | July 05, 2018 at 10:49
Hossein,
I think that the two points made are separate.
I like to feel welcome.
I like to be valued as a customer.
One doesn't usually say that they feel welcomed just as you wouldn't want to feel valued, you'd want to be valued.
Posted by: Another Simon | July 06, 2018 at 04:23