Before the recording starts, you should use the breaks to read through the questions and underline the key words that you'll need to listen for.
But don't underline too many words. For example, if I told you that you could underline only one or two key words in each of the choices (A, B and C) below, which words would you choose?
1. How might a guest feel when staying in a luxury hotel?
A impressed with the facilities
B depressed by the experience
C concerned at the high costs
2. According to recent research, luxury hotels overlook the need to
A provide for the demands of important guests
B create a comfortable environment
C offer an individual and personal welcome
3. What is the impact of the outside environment on a hotel guest?
A It has a considerable effect.
B It has a very limited effect.
C It has no effect whatsoever.
(Questions from Cambridge IELTS 7)