Last week I asked you which words you would underline in the questions below. Now let's see if we can get the correct answers, using only the underlined keywords.
Here are the questions again, with keywords underlined:
1. How might a guest feel when staying in a luxury hotel?
A impressed with the facilities
B depressed by the experience
C concerned at the high costs
2. According to recent research, luxury hotels overlook the need to
A provide for the demands of important guests
B create a comfortable environment
C offer an individual and personal welcome
3. What is the impact of the outside environment on a hotel guest?
A It has a considerable effect.
B It has a very limited effect.
C It has no effect whatsoever.
Now here's the transcript of the recording. Choose the correct answers and explain them by referring to keywords in the questions and transcript.
You wake up in the middle of the night in a strange hotel miles away from home, disoriented most probably from jet lag, when even the most expensive surroundings can seem empty and dispiriting. The research suggests that even the most opulent, luxurious hotels seem to have underestimated the most basic needs of their customers - be they travelling for work or pleasure: the need to feel at home in surroundings which are both familiar and inviting. And the research concluded that what was outside the hotel building simply didn’t matter.