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Thursday, July 21, 2016


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dear sir!
surveyed rated????
What does it means?

@ Thao: My opinion is:
hotel guests surveyed => hotel guests who were surveyed
rate (v): rate sth as sth

Hello everyone,
I have a good news for myself and to everyone. My IELTS result remarked and it went to 6.5 from 6 for speaking after 15 weeks. So i have spkng 6.5 reading 7.5 listening 8 and writing 7. So happy and thanks to dear Simon

Dear Simon, I've known your site for a long time and this is the fist time I post a comment. I've practised for writing essays these days and made many mistakes. The task 1 essays often took me 20-30 minutes to write. And about Task 2, it's even worse. I always feel confused about the repeated words, grammar structures when starting to write. What should I do?

The bar charts illustrate the survey result of visitors’ opinions about the hotel’s customer service between 2005 and 2010.

Overall, the percentage of the respondents thinking that the service is excellent and good rose remarkably during the period. However, the pattern is the complete reverse when it comes to satisfactory, poor and very poor feeling.

With regard to 2005, the majority of those polled (45%) felt satisfied with the customer service, followed by the proportion of people who underestimated the quality of the service as poor and very poor (with 21% and 15% respectively). The smallest figure of people asked thought the hotel was excellent at serving customers, was just 5%.

Turning to 2010, there were some changes in the percentage of people’s opinions on the hotel’s service. The respondents who rated the service as very poor made up only 4%, following with those said that the hotel’s was poor and made them satisfied (with 12% as against to 17%). Most those visitors thought the customer service good amounted to 39%.

Hi Simon,
Why did you put 'the' before 'Parkway hotel'?

The bar charts compare visitors' responses to a survey about customer service at the Parkway Hotel in 2005 and 2010.
It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While more than half of the hotel guests surveyed rated its customer service as satisfactory or poor in 2005, a clear majority customer described hotel's service as good or excellent in 2010.

I received my IELTS results yesterday: L8, R8.5, W6.5, S8, overall 8. Three years ago it was L7.5, R7.5, W6, S7, overall 7. I need at least 8 from each section and I have no hope to get 8 at writing. The problem is that I dont know what my mistake is. Examiners just assess your writing and dont provide any feedback, and we keep making the same mistakes. It is quite subjective, unfair and good way of making money!


I am getting confused about your using of possession. I notice that you used some of them as follow

1. visitors’ responses (with poss.)
2. customer service (with no poss.)
3. customer satisfaction (with no poss.)
4. hotel guests (with no poss.)
5. hotel’s service (with poss.)

I can guess that in (1) you used it because of having a countable noun followed, whereas (2) and (3) are not. How's about (4) or (5)?

Thank you very much.


In English, we use 'the' + name of hotel


Stop giving your money to IELTS for expensive tests, and pay an experienced teacher (who is or was an IELTS examiner, because to get an 8 you need someone who fully understands the criteria) to give you feedback on your writing. Without this expert feedback, you can't improve.


The relationship between two nouns is quite complex in English. As a very general rule, we tend to use a possessive when the second noun is produced by the first noun, or the first noun uses the second noun. If the first noun only describes the second noun, then we might use a compound noun (no 's). In your examples, number 1 and 5 have 's because the visitors produce the responses, and the hotel provides the service. In the other examples, the first noun describes the second.

Dear Simon, can you help me see my mistakes in the essay below. Tks you so much!

The pie chart given illustrates the percentage of 100 visitors of Parkway hotel who asked about hotel’s customer service in the period of 5 years from 2005 to 2010.
It is evident that there was an increase in good and excellent hotel’s service which is stark contrast with sastisfactory, poor and very poor one. While more than a half of guests rated customer service as sastifactory and poor in 2005, a majority desbribed about good and excellent service in 2010.
Specifically, the majority percentage of hotel’s customer service in 2005 went on satisfaction with 45% in 2005. In the next 5 years, this figure decreased sharply to 17% in 2010. Meanwhile, the proportion of poverty accounted for 21%, following the similar trend of satisfactory with the rate falling dramatically to nearly a half between 2005 and 2010. There was a steep drop in very poor service from 15% to 4%.
In contrast, the percentage of visitors rating excellent customer service was only 5% in 2005, tripling in the next 5 years. Good service followed similar pattern of rise with the proportion climb from 14% to 39% - the highest percentages in 2010.

Tks for viewing

In 2005, the majority of the customers asked answered that the customer service of the Parkway Hotel was at the satisfactory level, at 45%, whereas a slightly lower percentage of the customers (39%) saw the service as good in 2010. Just over one fifth of the visitors described the hotel’s service as poor in 2005. However, five years later customer satisfaction increased dramatically, rating the hotel’s customer service as excellent (at 28%)

While only 19% of the Parkway guests rated the customer service here as good and excellent in 2005, the lowest proportion of the customers (16%) viewed the hotel’s service as poor and very poor over the next 5 years. There were 15% of the guests rating the service as very poor in 2005, but a relatively equivalent percentage of the guests (17%) described the service as satisfactory.

Thanks so much

In 2005, 45 per cent of respondents reviewed the Parkway hotel’s service as satisfactory, which made up the majority of all rates. This was followed by the “poor” and “good” reviews, with 21 per cent and 14 per cent respectively. Although excellent was only rated by a mere 5 per cent of customers for the service of the hotel, this rate had been boosted by roughly 6 times by 2010, which came second to first popular responds recorded by the questionnaire. The most common rate of the customers after 5 years was Good, which constituted over one-third of all responds.
After a five-year period, all of the categories, with an exception of the “Excellent” rating, witnessed a dramatic decrease. The most noticeable was the “satisfactory” rating with a drop to one third compared to the figure of 2005. However, this rating still came second to runner up regarding of the common of the rating for the hotel service, at 17%. Regarding “very poor” rating, the figure recorded in 2005 plummeted to less than one third of initial data, and as the result, made up the smallest proportion in 2010.

the pie chart showed that the satisfactory rated of customer service were divided five different of levels, Excellent, Satisfactory, Good, Poor and Very poor, at the parkway hotel in 2005 and 2010 from hundreds of guests

It is clear that overall the customer service rated increased considerably from 2005 to 2010, while more than half of customer response showed satisfactory and poor in 2005, and the answer “good and excellent” were be reported in 2010.

In 2005, the satisfactory rated by customer service was reported the most hight about satisfactory as 45%, but dropped sharply only 17 % in 2010, by contrast, in 2010 the 39% of customer felt “good” and decreased 15% to 14% in 2005, while the only 5% of guests described excellent, and made more than five times improvement to 28% in 2010. the answer as very poor and poor from customers were report which made significant progress in 2005 and 2010, respectively 15% to 4% and 21% to 12%.

Dear Simon,
Can you help me about my mistakes in this topic thank you so much indeed already as well as what would you give the point for this writing out of 9
The pie charts demonstrates the outcome of a survey that asked guests to the Parkway Hotel how they assessed the customer service of hotel.100 visitors were given to the same survey in these years 2005 and 2010.
It’s clear from the paragraph that the proportion of satisfactory was the highest in 2005 at %45.On the other hand,this range in 2010 was %17.We can understand that the satisfactory of guests fell down at the range of %38.Besides,visitors rated the hotel good by %14 in 2005 while the range of increased in 2010 at %39.
In addition to this,the proportion of excellent was only %5 in 2005.However,it went up remarkably in 2010 at %28.Moreover,the percentage of poor was considerably high in 2005 at %21 whilst the range of poor dropped wildly in 2010 at %12.Furthermore,the ratio of very poor was quite high in 2005 but it leveled off in 2010(%15 and %4 respectively)
To sum up,visitors opinion turned in a positive way over the years.In 2005,the proportion of guests about the hotel was not as good as in 2010 on the grounds that they gave the lowest range in 2005 compared to 2010.

The graphs compare the outcomes of a customer satisfaction survey conducted by the Parkway hotel in the year 2005 and 2010.

Overall, customer satisfaction increased considerably from 2005 to 2010. While more than half of the hotel guests surveyed rated customer service as satisfactory or poor in 2005, a clear majority described the hotel's service as good or excellent in 2010.

Within 5 years, Parkway Hotel managed to improve its service quality, bringing about a decline of dissatisfactory customers, from 15% to merely 4%. The same pattern also happened to the poor and satisfactory sectors, with the percentages shrank more than half, standing at 17% and 12% respectively.

Besides that, 39% of the visitors gave the highest rating to the hotel's service in 2010, levelling off from 14%. Following that is the proportion of the hotel's visitors scoring the service they received as good, at 28%, a nearly six-fold increase over the 2005 figure.

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