Multiple choice questions can be difficult, especially when the speaker mentions all of the possible choices. Look at this example (Cambridge 7, page 15):
Janice thinks that employers should encourage workers who are
A) potential leaders.
B) open to new ideas.
C) good at teamwork.
This is what Janice says:
"Well, currently teamwork is in fashion in the workplace and in my opinion the importance of the individual is generally neglected. What managers should be targeting is those employees who can take the lead in a situation and are not afraid to accept the idea of responsibility."
As you can see, all three of the choices are mentioned. You really need to concentrate for this kind of question - don't just write the first thing you hear.
So, which answer is correct, and why?